Frequently Asked Questions – Tim Tebow Foundation
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    How long will it take for my order to process?

    All orders will be fulfilled as quickly as possible. Processing can take up to three business days. 

    How long will it take for my order to ship?

    After processing, orders will be shipped based off the shipping option selected at check out. 

    What shipping providers do you offer?

    At check out you will be able to select USPS or UPS.

    Do you accept international orders?

    At this time, due to a high number of fraudulent orders received internationally, we are only accepting orders from the U.S. and Canada via our online store. If you would like to place an order internationally, please call our office directly at 904-380-8499. We apologize for the inconvenience.

    Where do you ship from?

    All orders are shipped from Jacksonville, FL.

    I have not received my order, how can I track it?

    You will receive a shipment confirmation email with tracking information for your reference once your order is shipped.

    What is the return policy?

    Returns are accepted within 30 days of the order ship date. The customer is responsible for the cost of shipping the item back. Original shipping is not refundable. Refunds are issued back to the original method of payment.

    Does apparel run true to size?

    Please note that our products typically run small. If you have a question regarding the fit of a particular product please email shop@timtebowfoundation.org.

    What do I do if I have questions about my order?

    You can email shop@timtebowfoundation.org with any questions regarding the online store or your order.

    How does the Tim Tebow Foundation serve?

    To learn more on the ways that the Tim Tebow Foundation serves children and shares God's love, visit our Outreach page

    Where do my proceeds go?

    100% of all proceeds from your purchase will go directly to our outreach initiatives. To learn more on how the ways your purchase helps the Tim Tebow Foundation share Faith, Hope, and Love to children around the world, visit our Outreach page

    How do I reach out to the Tim Tebow Foundation?

    For non-store related questions, you can email info@timtebowfoundation.org.